Last updated: [ 11/24/25 ]

1. Acceptance of Terms

These Terms of Service (“Terms”) govern your use of the Site and your engagement of moving and related services provided by Willis Cargo (collectively, “Services”). By visiting or using the Site, requesting a quote, booking or paying for Services, you agree to these Terms. If you do not agree, you should not use the Site or request our Services.

2. Services

We offer moving, packing/unpacking, labor-only, specialty moving (heavy items, pianos, safes under 1,000 lbs), commercial/office moving, junk & dump runs and related services (collectively “Moving Services”) as described on our Site. williscargo.com+1
We will supply you with a quote based on your information; once you accept and pay any required deposit (if applicable), these Terms apply to your booking.

3. Booking, Payment & Cancellation

You must provide accurate information when requesting a quote and booking.

Payment terms (deposit, balance, accepted payment methods) will be specified in your quote or service agreement.

Cancellation or rescheduling policies will be specified in your quote or agreement. If no formal policy is provided, you agree that we may charge a reasonable cancellation or rescheduling fee.

Late payments or non‐payment may result in suspension or termination of Services and you remain liable for any fees incurred.

4. Customer Obligations

You agree to prepare and have ready the items for our crew at the scheduled date/time, and to provide access, accurate details of items, addresses, parking/truck access, elevator availability, etc.

You certify that you own or have authority to move all items and that none of the items are illegal, hazardous, or otherwise restricted.

You agree to supervise or designate someone to supervise the move if you won’t be present.

You must ensure the work area is safe and free of hazards; we reserve the right to refuse service in unsafe conditions or require additional fees for mitigating risk.

5. Liability, Damage & Insurance

While we take care in moving your items, you agree that we are not liable for loss or damage caused by factors outside our reasonable control (e.g., inherent risks of moving, pre-existing conditions, building damage, etc.).

We will provide you with information about any insurance or valuation option we offer; you are responsible for choosing and paying for adequate coverage.

Our liability for our negligent acts will be limited to the lesser of the total fees you paid for the affected Services or the maximum amount permitted under applicable law.

We are not liable for consequential, incidental, special or punitive damages even if advised of the possibility of such damages.

6. Use of the Site

You may use the Site only for lawful purposes and in accordance with these Terms.

You agree not to:

Use the Site in any way that infringes rights of others or violates laws.

Attempt to gain unauthorized access to the Site or our systems.

Use automated means (bots, scrapers) to access or extract data from the Site without our permission.

We may suspend or terminate your access to the Site at our discretion, without liability.

7. Intellectual Property

All content on the Site (text, graphics, logos, images, videos, software) is our property or licensed to us and is protected by copyright, trademark and other laws. You may not reproduce, distribute, modify, create derivative works of, publicly display or exploit any of the Site content without our prior written permission.

8. Third-Party Links and Services

The Site may contain links to third-party websites or services. We do not control or endorse such third parties and are not responsible for their content, privacy practices or terms. Your use of those links is at your own risk.

9. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES TO THE FULLEST EXTENT PERMITTED BY LAW.

WE DO NOT GUARANTEE THAT THE SITE OR SERVICES WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, SECURE OR ERROR-FREE.

NO ADVICE OR INFORMATION (ORALLY OR WRITTEN) OBTAINED FROM US OR THROUGH THE SITE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

10. Indemnification

You agree to indemnify, defend and hold us harmless (and our officers, directors, employees, agents) from and against any and all claims, liabilities, losses, damages, costs or expenses (including attorneys’ fees) arising out of or related to your breach of these Terms, your use of the Services or Site, or your violation of applicable laws or rights of another.

11. Governing Law & Dispute Resolution

These Terms will be governed by the laws of the State of California, without respect to its conflict of laws principles. Any dispute arising out of or related to these Terms, your use of the Site or Services will be resolved exclusively in the state or federal courts located in Sacramento County, California, and you consent to such jurisdiction and venue.

12. Modification of Terms

We reserve the right to modify or replace these Terms at any time. If we make material changes, we will notify you (for example via email if we have your contact) or post the updated terms on the Site with a new “Last updated” date. Your continued use of the Site or Services after any such changes constitutes acceptance of the new Terms.

13. Severability & Waiver

If any provision of these Terms is found invalid or unenforceable by a court, that provision will be limited or eliminated to the minimum extent necessary and the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision will not act as a waiver of such right or provision.

14. Contact Information

If you have questions about these Terms or the Site, you may contact us at:
Email: [email protected]
Phone: (916) 758-9231